What is AMP – Appointments made Professionally?

Who is the Salesperson of the Year?

What are we good at and what can we get even better at?

Telephone Communication – what’s the three most important things to remember.

Call Structure – the 5 C’s.

Listen to calls – Effective and ineffective calls.

Creating urgency and making the appointment.

Positive Versus Negative Language – words that work and make our customers feel good.

Appointment making scenarios – working in twos to come up with the best way to handle the various scenarios.

Powerful opening statements.

Identifying what you think your customers really want- customer cues

How to control every telephone conversation.

Questioning Techniques - Open, Closed questions, Respond and Link and

Framing.

Positive Mindset and Managing your Attitude.

Handling resistance.

Your statistics – understanding ratios

Appointment Making Formula

Planning and preparation.

Going Live

Review.

Q & A.

Personal Targets.