Meet the team

How we got here

We have 16 years experience in enhancing employee engagement to boost staff morale and therefore significantly increasing customer satisfaction and sales. All our clients have reaped the benefits of working with us as they have achieved some of their best results during these uncertain times.



Speaker, Trainer, Entrepreneur

Liz Hoskin’s title is Chief Radiator as positive energy and enthusiasm seem to radiate out of every pore of her body enabling her to reach right to the hearts of everyone she meets. Positive spirit, boundless energy, inspirational and down to earth is exactly what Liz is all about.

Liz Hoskin is the Chair of the Scottish Board for the Chartered Management Institute as her passion is to promote Heart Centred Leadership with the many clients she works with. She is a Chartered Manager and a Fellow of CMI together with being a Fellow of the Institute of Directors.

Liz Hoskin is the founder of Positive Qualities Ltd, a positive transformation consultancy and she has an exceptional ability to read people and then work with them to enable them to realise their potential.  It has been said that every company needs Liz Hoskin and her team as there is a noticeable change in the energy and results of the businesses once they have worked with Positive Qualities Ltd.

In her spare time Liz has set up a programme for disadvantaged youth called The Positive Possibilities Programme™ to enable young people to build confidence, resilience and raise their aspirations to achieve a better quality of life and set them up for a brighter future. So far over 200 young people have successfully completed the Positive Possibilities Programme all moving on to a positive destination with a positive outcome.

Recently as part of her OSR (Our Social Responsibility) mission she has set up an” Immersion Hospitality Academy Programme” where unemployed individuals are trained to work within the 4 and 5 star Hospitality Sector. Together with her Hospitality partners, they have helped to create in excess of 60 jobs so far for the graduates of the “Immersion Hospitality Academy”. Liz believes that if every company replaces CSR with OSR, we will be able to provide – real access to practical skills, emotional support and wellbeing, qualifications and a career with possibilities for all the people who we have previously overlooked.

+44 (0) 1324 682200



Operations Extraordinaire

David can turn anything into a spread sheet and produce a process chart at the drop of a hat!  He ensures that everyone knows where they should be on any specific date along with ensuring they are provided with the right materials.  He liaises with all our wonderful customers and knows all about delivering outstanding customer service.

Also known as Dr Golf as he frequently is asked by colleagues and customers for coaching on their golfing game.

+44 (0) 1324 682200


Christine Alexander

A qualified coach with significant success in developing people into long-term, fulfilling, sustainable roles in the workplace. 11 years’ experience in Customer Service, Welfare to Work and Job Coaching, working with school leavers, long-term unemployed and women returners in her roles with Royal Mail and Positive Qualities. Also worked with Scottish Business in the Community, the Scottish Prison Service and BBC Boost Programme as a Voluntary Job Coach.

With Positive Qualities for the past 5 years, delivering successful Hospitality and Employability programmes in partnership with prestigious hotels in South and Central Scotland. Specialises in Hospitality Training, Customer Service, Employability, Welfare to Work, Job Coaching, Diversity and Inclusion and Corporate Social Responsibility.

+44 (0) 1324 682200


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International Trainer and Facilitator

During Susan’s 12 year working relationship with world renowned PA Consulting Group where her professional training was achieved, Susan gained the knowledge to bridge together social and cultural divides on a global scale.  Highly adept at communicating with both corporate and private clients, Susan has developed successful relationships in many areas of commerce.

Her personal connection to people has resulted in strong lifelong ties with her private clients.  Organically driven, Susan has the unique ability to bring goals to fruition and dreams to reality!

+44 (0) 1324 682200